Working demo

Calls nobody answers are jobs somebody else gets.

One problem, more than one way to fix it. Pick the pieces you'd want, then watch one cold night at a sample heating and air shop play out your way.

The company, the callers and the calls are made up, and nothing you type here leaves your browser.

Pick your fix

Start with one piece or stack them all. Everything is on right now. Flip anything and the night, the morning and the tally follow.

When nobody can pick up

Answer every call

An assistant picks up in your name, says it's automated, and asks what's wrong, where, and how urgent. No voicemail.

Text every missed call

The call goes to voicemail like it does now. Seconds later the caller gets a text you wrote. AI reads the voicemail.

Automation

Then, with either one

Book the job

On: the call or text ends with a time booked from your open slots. Off: a 7 AM callback list, texts drafted for your OK.

AIAutomation

Straight to the calendar

Every booking lands on the right person's calendar, in the scheduling tool you already use. Nobody copies anything over.

Automation

The 7 AM text

At 7 you get one text: how many jobs today, who's booked where, and what came in overnight.

Automation

Same-day alerts

When a booking for today comes in during the day, you get a text the minute it lands.

Automation

Automation Always on, whatever you pick: gas and CO calls go straight to your on-call tech. You get a heads-up.

The script you approve

Answers in your name and says it's an automated assistant.
Asks what's wrong, the address, and how urgent it is.
Offers only times that are open on the calendar.
Never quotes a price. The tech goes over cost on site.
Gas or CO: safety steps, then straight to the on-call tech.
Anything it isn't sure of becomes a message for the office.

Who does what

Automation: Rules you set, run the same way every time. No AI.
AI: Answers, listens, reads, writes, inside a script you approve. Office drafts wait for a person.
A person: Your office manager approves the drafts. Your on-call tech takes emergencies.

One cold night, nobody at the phone.

The office locked up at 5:30 and nobody's left to pick up. First cold night of the season, and the phone is about to start ringing. Press play.

5:48 PM
Website requestBrian WhitakerGallatin

Our unit is about 20 years old and has been limping along all fall. Looking for a price on a new system. We're off Nashville Pike in Gallatin. Getting a couple of quotes, no rush.
- AIAI read it, marked these
- AutomationTexted back 41 seconds later
  Thanks, Brian. Tolliver Heating & Air got your website request. The office will call you by 8 AM to set a time.
- AutomationTexted back 41 seconds later
  Thanks, Brian. Tolliver Heating & Air got your website request. We can set a time right here by text. Reply to get started.
- AIAI texted back and forth with them
  Read the texts
  1. Brian:
    ok sure. no rush on our end, we're getting a couple quotes
  2. Assistant:
    No problem. Wade can come out tomorrow between 1 and 3, look over what you have and work up a quote. Does that work?
  3. Brian:
    that works. see you then
- AutomationBooked with Wade, tomorrow between 1 and 3
  Brian, Tolliver Heating & Air has you booked with Wade tomorrow between 1 and 3. Wade will call before heading over. To change it, just reply here.
  On Wade's calendar now.
- AutomationOn the 7 AM callback list.
6:20 PM
VoicemailTammy OvertonHendersonville

Hi, this is Tammy Overton. I'm calling about my mother's house on Long Hollow Pike. Her furnace quit this afternoon and it's getting cold in there. She's 84 and by herself. We're on the maintenance plan with y'all. Please call me back.
CallTammy OvertonHendersonville
Read the call
1. AssistantThanks for calling Tolliver Heating & Air. The office is closed for the night, so you've reached our automated assistant. What's going on?
2. TammyHi, this is Tammy Overton. I'm calling about my mother's house on Long Hollow Pike. Her furnace quit this afternoon and it's getting cold in there. She's 84 and by herself. We're on the maintenance plan with y'all.
3. AssistantI'm sorry, Tammy. Furnace out on Long Hollow Pike, your mother there on her own, I've got that. Does she have any other heat tonight, a space heater or anything?
4. TammyShe's got a little space heater in the den. She'll be alright tonight, but I don't want this going past tomorrow.
5. AssistantDalton can be there tomorrow between 8 and 10 and will call on the way. Will somebody be there to open up?
6. TammyI'll be there myself. Thank you.
7. AssistantI've got all of that down. The office opens at 7 and will call you by 8 AM.
- AIAI read it, marked these
- AIAI answered, took down these
  - furnace quit this afternoon
  - 84 and by herself
  - maintenance plan
- AutomationTexted back 8 seconds later
  Hi Tammy, this is Tolliver Heating & Air. We got your voicemail and you're on the list. The office will call you back by 8 AM.
- AutomationTexted back 8 seconds later
  Hi Tammy, this is Tolliver Heating & Air. We got your voicemail. We can get you on the schedule right here by text. Just reply and we'll find a time.
- AIAI texted back and forth with them
  Read the texts
  1. Tammy:
    Yes please. It's my mother's house on Long Hollow Pike, she's 84 and the furnace is out.
  2. Assistant:
    Got it, and I see the house on your plan. Dalton can be there tomorrow between 8 and 10 and will call on the way. Does that work?
  3. Tammy:
    That works. Thank you.
- AutomationBooked with Dalton, tomorrow between 8 and 10
  On Dalton's calendar now.
- AutomationOn the 7 AM callback list.
7:05 PM
VoicemailCallLocal Listings Department

This is a courtesy call regarding your Google business listing. Our records show it has not been verified and may be removed. Press one to speak with a listing specialist.
- AIAI read it, marked these
- AutomationSales call. No reply, not on the list.
- AIRobocall. Hung up, nobody bothered, not on the list.
8:10 PM
VoicemailKayla DunningWhite House

Hey, this is Kayla Dunning. We just moved to White House in August. Our furnace keeps kicking on and off and now it's just blowing cold air. We've got a six-month-old so I'm a little worried. Found y'all online. Please call me back.
CallKayla DunningWhite House
Read the call
1. AssistantThanks for calling Tolliver Heating & Air. This is the automated assistant, the office is closed. What's going on?
2. KaylaHey, this is Kayla Dunning. We just moved to White House in August. Our furnace keeps kicking on and off and now it's just blowing cold air. We've got a six-month-old so I'm a little worried. Can I ask what it costs to come out?
3. AssistantI can't quote prices, I'm sorry. The tech goes over cost with you on site before any work starts. What's the address, and does the house have any other heat right now?
4. KaylaOkay. We're off 31W on the north end of town. There's a space heater in the nursery, it's the rest of the house that's cold.
5. AssistantTravis can be there tomorrow between 8 and 10 and will call before heading your way. Does that work?
6. KaylaYes, that's great. Thank you so much.
7. AssistantI've got all of that. The office opens at 7 and will call you by 8 AM to set a time.
- AIAI read it, marked these
- AIAI answered, took down these
  - blowing cold air
  - six-month-old
  - just moved to White House
- AutomationTexted back 7 seconds later
- AutomationTexted back 7 seconds later
- AIAI texted back and forth with them
  Read the texts
  1. Kayla:
    yes please! furnace is blowing cold and we have a 6 month old
  2. Assistant:
    Understood. Travis can be there tomorrow between 8 and 10 and will call before heading your way. Does that work?
  3. Kayla:
    that works, thank you!!
- AutomationBooked with Travis, tomorrow between 8 and 10
  On Travis's calendar now.
- AutomationOn the 7 AM callback list.
8:31 PM
TextKayla DunningWhite House

Sorry to bug you, Kayla Dunning again. Got your text, just making sure somebody heard my voicemail.
- AIAI read it, marked these
- AutomationMerged with the 8:10 PM voicemail. No second text.
9:42 PM
VoicemailDennis HarlanPortland

This is Dennis Harlan off Highway 52. Y'all did our unit before. There's kind of a gas smell down by the furnace in the basement. Not sure if it's anything. Can somebody call me?
CallDennis HarlanPortland
Read the call
1. AssistantThanks for calling Tolliver Heating & Air. You've got the automated assistant tonight. What's going on?
2. DennisThis is Dennis Harlan off Highway 52. Y'all did our unit before. There's kind of a gas smell down by the furnace in the basement. Not sure if it's anything.
3. AssistantDennis, take everyone outside right now. Don't flip any switches on the way out. Stay on the line, I'm putting you straight through to our on-call tech. Once you're outside, call 911 or the gas company too.
- AIAI read it, marked these
- AutomationGas rule. On-call tech paged.
- AutomationTexted back 6 seconds later
  Dennis, this is Tolliver Heating & Air. Please leave the house now and take everyone with you. Don't flip any switches or use a phone inside. Once you're outside, call 911 or the gas company. Our on-call tech has been paged and will call you right away.
- A personTravis answered the page at 9:44 PM
- AIAI answered, took down these
  - gas smell
  - down by the furnace
- AutomationGas rule. Call put through to Travis live.
- A personTravis picked up at 9:42 PM
- AutomationHeads-up to Wade
  Gas call at 9:42 PM from Dennis Harlan in Portland. Safety steps given. Travis is on it.
- A person10:31 PM
  Found the leak at the furnace gas valve, gas to the furnace is off. House is clear. Tagged out till the part comes in. Family's running space heaters.
10:15 PM
Facebook messageJessica RamosGoodlettsville

hey sorry to message so late. the water heater in our garage is leaking, there's a puddle on the floor around it. any chance someone can come out tomorrow? we're in Goodlettsville
- AIAI read it, marked these
- AutomationTexted back 9 seconds later
  Hi Jessica, thanks for messaging Tolliver Heating & Air. The office opens at 7 and will get back to you by 8 AM.
- AutomationTexted back 9 seconds later
  Hi Jessica, thanks for messaging Tolliver Heating & Air. We can set a time right here. Reply and we'll find one that works.
- AIAI texted back and forth with them
  Read the texts
  1. Jessica:
    yes please, tomorrow if you can. it's still dripping
  2. Assistant:
    Travis can be there tomorrow between 1 and 3. In the meantime, turn off the cold water valve on top of the heater to slow the leak. Does that time work?
  3. Jessica:
    that works. turning it off now, thank you
- AutomationBooked with Travis, tomorrow between 1 and 3
  On Travis's calendar now.
- AutomationOn the 7 AM callback list.
5:55 AM
VoicemailLinda CothronGallatin

Morning, this is Linda Cothron in Gallatin. The heat pump outside is covered in ice and the thermostat says emergency heat. House is warm, but I'm worried about the power bill and the unit. Call me when y'all open.
CallLinda CothronGallatin
Read the call
1. AssistantThanks for calling Tolliver Heating & Air. The office isn't open yet, so you've got the automated assistant. What's going on?
2. LindaMorning, this is Linda Cothron in Gallatin. The heat pump outside is covered in ice and the thermostat says emergency heat. House is warm, but I'm worried about the power bill and the unit.
3. AssistantMorning, Linda. You're on the plan, so I have the address. Is the outdoor unit still running, or has it shut itself off?
4. LindaIt's running, just loud. The whole thing's iced over, top and sides. Like I said, the house is fine for now.
5. AssistantLeave it on emergency heat for now. Dalton can be there today between 3 and 5 to take a look. Does that work?
6. LindaThat's fine. I'll be home all day.
7. AssistantLeave it on emergency heat for now. The office opens at 7 and will call you by 8 AM.
- AIAI read it, marked these
- AIAI answered, took down these
  - covered in ice
  - emergency heat
  - House is warm
- AutomationTexted back 8 seconds later
- AutomationTexted back 8 seconds later
- AIAI texted back and forth with them
  Read the texts
  1. Linda:
    Yes. Heat pump is iced up, running on emergency heat. House is warm.
  2. Assistant:
    Thanks, Linda. Leave it on emergency heat for now. Dalton can be there today between 3 and 5 to take a look. Does that work?
  3. Linda:
    That works. I'll be home.
- AutomationBooked with Dalton, today between 3 and 5
  On Dalton's calendar now.
- AutomationOn the 7 AM callback list.
6:40 AM
Website requestRoger BrattonWestmoreland

Due for our fall tune-up on the plan. Any day this week works, mornings are best. Thanks.
- AIAI read it, marked these
- AutomationTexted back 37 seconds later
- AutomationTexted back 37 seconds later
- AIAI texted back and forth with them
  Read the texts
  1. Roger:
    Great. Any morning this week.
  2. Assistant:
    Travis has tomorrow between 8 and 10 open for the tune-up. Does that work?
  3. Roger:
    That works, thanks.
- AutomationBooked with Travis, tomorrow between 8 and 10
  On Travis's calendar now.
- AutomationOn the 7 AM callback list.

Open the morning

7 AM. The day is already booked.7 AM. The list is waiting.

Everything that came in overnight is booked and confirmed. The office approves only the texts that need a person: the gas call's follow-up, and anything a sick day moves.Built before the lights came on. Sorted by your rules, matched to your customers, slotted into the schedule, with a text drafted for each. You approve them.

Your rules

Gas or a CO alarm: page the on-call tech now and send the safety text.
No heat with small kids or an older person at home goes to the top.
Active leaks come next.
New-system estimates go on the owner's calendar, not a tech's.
In a cold snap, tune-ups never take a same-day slot.
Sales calls are filtered out. Repeat messages are merged.
Booked times stay put. On a sick day, only the missing tech's jobs move, most urgent first.

Automation7:00 AM, text to Wade

Morning Wade. Today: 10 on the calendar, 5 booked overnight. Travis 3, Dalton 4, Wade 3. Tomorrow: 1 so far. Travis took last night's gas call and has it handled.

Morning Wade. Callbacks on the list: 7. Sorted, slotted, texts drafted and waiting for the office's OK. Travis took last night's gas call and has it handled.

Today's calendar

	Travis	Dalton	Wade
8-10 AM	Kayla D.	Tammy O.	Already booked
10-noon	Already booked	Dennis H.Text waiting	Already booked
1-3 PM	Jessica R.	Already booked	Brian W.
3-5 PM	Open	Linda C.	Open

Tomorrow Roger Bratton (Travis, 8-10 AM)

No heat, 84-year-old

Tammy OvertonHendersonville

From the 6:20 PM messageFrom the 6:20 PM call
- AI AI summary: Mother's furnace out since afternoon, 84 and alone. Plan member, Long Hollow Pike.
- Automation Customer list: Member since 2025. Mother's house on file.
- Automation Time and tech: Today 8-10 AM Dalton
Booked on the call. Nothing to approve.Booked by text. Nothing to approve.
No heat, six-month-old

Kayla DunningWhite House

From the 8:10 PM messageFrom the 8:10 PM call
- AI AI summary: Furnace on and off, blowing cold. Six-month-old at home. Moved in August.
- Automation Customer list: New customer. Second message at 8:31 merged in.New customer. Found the shop online.
- Automation Time and tech: Today 8-10 AM Travis
Booked on the call. Nothing to approve.Booked by text. Nothing to approve.
Tagged out, no heat

Dennis HarlanPortland

From the 9:42 PM messageFrom the 9:42 PM call
- AI AI summary: Follow-up repair after last night's gas call. Furnace off, part needed.
- Automation Customer list: Past customer. Last visit two years ago.
- Automation Time and tech: Today 10-noon Dalton
AIAI draft

Hi Dennis, this is Tolliver Heating & Air. Glad everyone's safe. Dalton can be out today between 10 and noon with the part to finish the repair. Keep the space heaters three feet from anything that burns.
Active leak

Jessica RamosGoodlettsville

From the 10:15 PM message
- AI AI summary: Water heater leaking in the garage, puddle on the floor. Asked about tomorrow.
- Automation Customer list: New customer. Came in through Facebook.
- Automation Time and tech: Today 1-3 PM Travis
Booked by text. Nothing to approve.
New system estimate

Brian WhitakerGallatin

From the 5:48 PM message
- AI AI summary: Replacement estimate, system about 20 years old, Gallatin. Comparing quotes, not urgent.
- Automation Customer list: Not in the customer list. First contact.
- Automation Time and tech: Today 1-3 PM Wade
Booked by text. Nothing to approve.
Iced up, still heating

Linda CothronGallatin

From the 5:55 AM messageFrom the 5:55 AM call
- AI AI summary: Outdoor heat pump iced over, running on emergency heat. House still warm.
- Automation Customer list: Plan member since 2014. Address on file.
- Automation Time and tech: Today 3-5 PM Dalton
Booked on the call. Nothing to approve.Booked by text. Nothing to approve.
Routine tune-up

Roger BrattonWestmoreland

From the 6:40 AM message
- AI AI summary: Fall tune-up on the plan. Any morning this week.
- Automation Customer list: Plan member since 2021. Fall tune-up due.
- Automation Time and tech: Tomorrow 8-10 AM Travis
Booked by text. Nothing to approve.

Later that morning

11:20 AM

VoicemailCallCarl PembertonSpringfield

Our heat pump is about 18 years old and I'm done putting money in it. Could somebody come look at replacing it today?

AIOffice on another call. The assistant picked up.
AutomationOffice on another call. Rang out, texted back.
AutomationBooked with Wade, today between 3 and 5
AutomationOn the 7 AM callback list.
AutomationSame-day booking, text to Wade
New today: Carl Pemberton, Springfield. Heat pump replacement estimate. Booked with Wade, today between 3 and 5.
New call to return today: Carl Pemberton, Springfield. Heat pump replacement estimate, asking for today. On the office's list.

See what it was worth

What last night was worth.

The tally from the sample night. Put in your own average job and read it in your numbers.

Calls and messages after hours: 98
Answered or texted within a minute: 7
Booked before the office opened: 6
Sorted, slotted and drafted by 7: 7
On-call paged the same minute: 1
New customers among them: 3

List times your average job

$2,450

These are the calls that go to the next name in the search results when nobody calls back. A cold house doesn't wait.

This build moves one of the three numbers: more customers.

How this runs in your shop

The problem first, not a product
Start with whichever piece is costing you the most. For some shops that's just the text back. Add the rest when the first one has earned its keep.
Your number, your scheduling tool
Keep your number and the scheduling tool you already pay for. Calls, texts, the website form and Facebook land in one place.
Your rules, your words
Set the rules once, like you'd tell a new dispatcher. Approve the script and every fixed text once. The office approves AI drafts until it's proven. Approval is what lets it move fast.

What runs live on this page: the options, the rules, the booking and re-planning, the numbers in the 7 AM text and the alerts, the math. What was written ahead of time to show the AI steps: the call transcripts, the text conversations, highlights, summaries and drafted texts. Nothing you type here is sent anywhere.

Calls nobody answers are jobs somebody else gets.

Pick your fix

One cold night, nobody at the phone.

7 AM. The day is already booked.7 AM. The list is waiting.

Today's calendar

Tammy OvertonHendersonville

Kayla DunningWhite House

Dennis HarlanPortland

Jessica RamosGoodlettsville

Brian WhitakerGallatin

Linda CothronGallatin

Roger BrattonWestmoreland

Later that morning

What last night was worth.

How this runs in your shop

The problem first, not a product

Your number, your scheduling tool

Your rules, your words

Let's fix the calls nobody answers, your way.

What helps me answer well